Business class closer to greatness, yet still far away
Despite being reviled by customers and critics alike, British Airways’s business class — referred to as ‘Club World’ — is undeniably important in the realm of higher flying. It was the first true lie-flat product to enter the (uber-competitive transatlantic) market, and it single-handedly elevated the standard of what international business class should offer to premium travelers. In the few short years after that introduction though, BA’s competitors both caught up and surpassed the original in terms of quality and value offered; Club World’s revolutionary reputation has long since faded and replaced by something far less flattering. Perhaps no longer contempt to be the butt of jokes, British Airways announced new, much-needed investments into the passenger experiences in April 2017 and then again in March 2019. While tangible improvements have been rolling out across all classes of service, Club World is noticeably better and now has most all of the makings of a competitive offering. In practice is it actually competitive though?