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Delta One 767-400 Review

A premium product refreshed and ready to excel in the post-pandemic landscape

Airlines are struggling mightily to restore their operations on this side of COVID, but higher flying hasn’t been rendered impossible in the meantime. Delta, for example, has spent the better part of the pandemic refreshing its fleet of Boeing 767s, and as a result, boasts one of the more comfortable ways to travel long-haul on a U.S.-based carrier. These planes are 25 years old on average, but because of such comprehensive refurbishments in all classes of service, they feel much younger than they actually are. Newly installed lie-flat seats are the centerpieces of Delta One (i.e. its brand name for business class), and all come with direct aisle access, ample, private space to lounge around, and professional-looking design elements that still convey a sense of luxury. While its competitors have been catching up to Delta’s standing in the premium domestic market – and surpassing it in some regards – the carrier has no equal between New York and Hawaii.

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Is the Boeing 737 MAX safe to fly?

Yes.

(Sorry for the spoiler. Let’s get to it!)

The Daily Flyer

Happy (belated) Martin Luther King Day, and welcome to the January 19, 2020 edition of “The Daily Flyer!” This is The Higher Flyer‘s newsletter that gathers up and summarizes some of the day’s most important happenings in the world of airlines, hotels, award points, and other travel-related things. Today’s feature examines the Boeing 737 MAX‘s safety record as it returns to the skies, and it also covers updates to two popular loyalty programs, the next steps for Alaska and oneworld, AA’s other domestic alliance, and higher flyer steps to containing insurrectionists.

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WNning on Southwest Airlines

Southwest Airlines (whose IATA code is “WN”) is one of the original “disruptors” in the airline industry.  When it commenced operations in 1971, founder Herb Kelleher brought affordable air travel to a burgeoning middle class in the United States; flying was no longer reserved for the one-percent.  It was a refreshing addition in to the market, but Southwest Airlines has since grown into an outlier.  Its barebones passenger experience doesn’t match those on legacy carriers, but it is, price-wise, definitely not an LCC.  Some might argue that its fares are overpriced, whereas others would simultaneously claim that Southwest is the best deal in the sky.  Whether or not it’s a good value depends on who you ask, and such ambiguity makes the airline all the more intriguing and worthy of a closer look.

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American Airlines First Class Shuttle Review

A convenient, comfortable, and cost-effective way to hop through the Northeastern United States.

In a very, very crowded field of competitors all vying for the customers who transit the lucrative Northeast Corridor, American Airlines has perhaps the most robust offering.  Just about every hour on the hour for fifteen straight hours — from 6am to 9pm to be precise — every single day, you can fly AA between Washington, New York, and Boston.  It couldn’t get more convenient than that and, if you’re running late to the airport, no worries!  You can just get on the next flight without changing your schedule too drastically.  This level of flexibility is great for the business travelers who frequent these routes, and the comfortable seats and relatively cheap fares are just icing on the cake.

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On perceiving “good” value

The most recent review published on The Higher Flyer evaluates international business class onboard American Airlines’s now-retired fleet of Boeing 767s.  There’s nothing particularly exciting nor noteworthy about the experience, but with lie-flat seats, direct aisle access for all passengers, and upgraded dining options on offer, your expectations for a product marketed as “Flagship Business” are likely going to be met but not exceeded.  It delivers all that you could want in decidedly-average fashion, but because the fares are prohibitively expensive, it’s nearly impossible for me to recommend it.  When compared to significantly cheaper, if not better, alternatives, it’s the textbook definition of a terrible deal… although some might disagree with that assessment.  There’s an inherent ambiguousness to higher flying reflected here, and that poses an interesting question:  what makes a “good value” good?

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American Airlines 767 Business Class Review

A recently-refurbished plane remains retro thanks to an underwhelming premium product

Across its expansive fleet, American Airlines features eight different kinds of business class seats.  Naturally, as you might expect, some are better than others.  On one end of the spectrum you have excellent reverse herringbones found on its Boeing 777s and 787-9s.  On the opposite end, on its Boeing 767s, you have staggered seats that would’ve been state-of-the-art 15 years ago.  Of the these two extremes, they share unlikely commonalities:  AA installed them on its planes only as recently as a few years ago, and it typically charges comparable, astronomically-priced fares for both.  If the airline brings the goods — so tasty dining options and warm, amicable service (among other things) to complement a comfortable chair that reclines 180 degrees — then it can get away with this pricing model.  If it doesn’t, well, such a poor value isn’t “higher flyer” and it probably isn’t worth your time.  By those metrics, the business class experience on AA’s 767s is, while more pleasant than economy, probably one to avoid.

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Navigating Madrid-Barajas’s Terminal 4

How far is too far to walk?

It feels weird to be writing a review — even if it is just a mini-review — of walking through an airport.  There’s hardly anything noteworthy (let alone higher flyer) about these experiences, but Madrid-Barajas’s Adolfo Suárez is a special case.  Its Terminal 4, which serves as the home base for the Spanish flag carrier Iberia, is big, beautiful, and kinda controversial.  The building’s aesthetic is top-notch, but the sprawl of it can be overwhelming.  If you’re flying out of Madrid, well, you’re going to want to prepare for it more than you otherwise would… hence the reason for The Higher Flyer to publish a guide!

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Cathay Pacific A350 Premium Economy Review

For better and for worse, an embodiment of both “premium” and “economy”

Most passengers on Cathay Pacific’s long and ultra-long haul flights have to cram in to too-tight seats in the backs of the planes for hours upon hours.  What miserable fates they have!  Fortunately there’s premium economy, which serves as a pain-easing option for some.  You’ll pay more for such relief, sure, but at least the increased comfort comes in the form of a generously-pitched and padded recliner, and what the airline claims to be improved meals, and better, more-attentive service.  Cathay’s offering is no bargain though; it costs more cash than a modestly-priced upsell, and so the return on investment should be abundantly apparent all the time.  That’s regrettably not always the case.

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DoubleTree hotels are nice and boring

A recent review on the The Higher Flyer has prompted a few to ask:  “what’s wrong with DoubleTree hotels?” and as a follow up:  “why do you hate them?”  Well, despite what my review of the DoubleTree in Madrid may imply, the answer is a resounding “nothing.”   Nothing is wrong with Hilton’s business-traveler-centric brand and I’d gladly stay in one if presented the opportunity.  That said though, these hotels don’t really lend themselves well to scenes of higher flying; they don’t evoke visions of luxury like Waldorf Astorias do, nor do they offer the incredible value that Hampton Inns do.  DoubleTrees instead are synonymous with bland-yet-practical accommodations for the well-paid road warriors of the world.

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